That is what mine looks like as well. It says I need to download something else to be able to convert it to an mp3. The program is “LAME”. I looked it up and it looks ok, everyone says it is safe. I was eager to find a way to make this happen, because I feel it would help my playing if I was more visible in the program. But I realized that my wife and I are actually sending this computer back to the manufacturer in a couple of days to get a fix a faulty hard drive in it, so everything that I download will need to be put back on in two weeks when I get it back. So I will try again after our computer gets fixed. Thank you so much for the help figuring this out and I look forward to addressing it as soon as it gets back.